How much will CCSNL charge me for counselling?
All counselling and advocacy services are free of charge. They have always been free. No matter how often you require counselling there will not be a charge.
Clients taking advantage of our Debt Management Program may see a minor cost in effect. Ask a counsellor for details.
How long will I have to wait for an appointment?
CCSNL attempts to see a client and assess their needs the same week that they make their first request
Who knows that I am a client of CCSNL?
Unless you opt for a Debt Repayment Program, only you and the CCSNL staff are aware of your status as a client.
Will using a Debt Repayment Program (DRP) to manage my debt impact my credit rating in the long term?
Yes – but your “status” as a client is removed from your history two years after you complete your Debt Repayment Program (DMP).
Will I receive updates of my debt repayment status while on a Debt Repayment Program (DRP)?
Yes, CCSNL provides annual client reviews.