About Appointments

We are happy to offer our clients virtual or in person appointments with a counsellor.

Clients living within 150 kms, or an hour and a half drive of our office, are encouraged to visit our office for their appointments if they can.

We can book you an appointment with a counsellor over the phone, set up a video call or book you an in-person appointment at our office.

Our Standards

CCSNL is an accredited member of Credit Counselling Canada.  Accreditation is purely about providing a high-quality service. This means that we have undergone an independent, comprehensive and rigorous examination of all policies and procedures, along with obtaining feedback from clients, their creditors, and community members.

In addition to being constantly evaluated, all our counselling staff have completed extra training in the area of personal finance and counselling, and have received the designation “Accredited Financial Counsellor Canada” (AFCC).

For You This Means

  • We won’t share anything about you or your situation unless you give us written permission and if doing so is in your best interest.
  • Confidential to us means forever – so if we view your story as private the first time we see you, we believe it is private 20 years later.
  • If you ask us to speak with any third parties, you must provide written consent. This policy is strictly enforced.